Troubleshooting

How Everlyst handles your data

Last updated 2 min read

Quick answer

Everlyst stores a synced cache of your Etsy catalog so the app stays fast. Your data is encrypted at rest and in transit, never sold or shared with third parties, and deleted within 30 days of disconnecting your shop. Etsy remains the source of truth - we never modify your shop without your explicit confirmation.

You’re trusting Everlyst with read and write access to your Etsy catalog. Here’s exactly what we do with that data, and what we don’t.

What we store

  • A synced cache of your catalog - listings, prices, tags, sections, attributes, materials, images URLs, and metadata. This is what makes the app fast.
  • Backup & Restore snapshots - the “before” state of each bulk operation, retained for the window your plan allows.
  • Your account info - email, password hash (we never see the plain password), and billing details.
  • Activity logs - which teammate ran which job and when (for audit trail).

What we don’t store

  • Your Etsy password - we never see it. Etsy handles auth via OAuth.
  • Buyer information - Everlyst is a listing tool. We don’t have access to orders, buyer addresses, or messages.
  • Payment info - your Etsy Payments balance, payouts, and the cards buyers use to pay you are not visible to Everlyst.
  • Anything we don’t need to make the product work.

How it’s protected

  • Encryption in transit - every connection between your browser and Everlyst uses TLS 1.2 or higher. Same for the connection between Everlyst and Etsy’s API.
  • Encryption at rest - all stored data is encrypted on disk (AES-256).
  • Access control - only the small number of engineers who maintain the system have production access, scoped per task and audited.
  • OAuth tokens - stored encrypted, scoped to the minimum permissions we actually need (see Etsy permissions explained).

When we delete it

TriggerWhat gets deleted
You disconnect your shopCached listing data is purged within 30 days
You cancel your subscriptionNothing immediately - drops to Free, snapshots trim to Free retention
You delete your Everlyst accountEverything: cached data, snapshots, account info, activity logs
90 days of Free-plan inactivityCached listing data is purged (account stays)

What we never do

  • We never sell or share your data with third parties. Period. Not anonymized, not aggregated, not for “marketing partners.”
  • We never modify your shop without your explicit confirmation. Every bulk operation requires you to click Apply on a diff preview. Inline edits require you to confirm the change.
  • We never use your data to train AI models. Your listings, your tags, your descriptions, your photos - yours. They are not training data for anything.

Etsy is the source of truth

Everlyst is a workspace on top of Etsy, not a replacement for it. If something disagrees between Everlyst’s cache and Etsy’s actual data, Etsy wins. Click Re-sync to refresh, or wait - the cache reconciles automatically every few hours.

Compliance

  • GDPR - EU-based sellers can request data export or deletion at any time via Settings → Account.
  • Etsy API Terms - Everlyst complies with Etsy’s API rate limits, data handling rules, and seller protections.

Questions

Email [email protected]. Privacy and security questions go straight to a human, not a ticket queue.

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